Frequently Asked Questions
Everything you need to know about our premium food ingredients and laboratory-grade supplies.
How do you ensure the freshness of your food products?
At WHC LAB, we utilize climate-controlled storage and vacuum-sealed packaging to maintain peak freshness. Every batch undergoes rigorous quality control testing before it leaves our facility.
What is the standard shipping time for orders?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes 3-5 business days. Expedited shipping options are available at checkout for time-sensitive laboratory needs.
Do you provide Certificates of Analysis (CoA) for your products?
Yes, we provide a digital Certificate of Analysis for every batch. These can be downloaded directly from your account dashboard or requested via our customer support team.
What is your return policy for perishable items?
Due to the nature of food-grade products, we cannot accept returns on opened items. However, if your order arrives damaged or does not meet our quality standards, please contact us within 48 hours for a full replacement or refund.
Do you offer bulk or wholesale pricing for commercial kitchens?
We offer tiered pricing for bulk purchases and dedicated wholesale accounts for commercial entities. Please contact our sales department to receive a customized quote for your business.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for large-scale wholesale orders.