Returns & Exchanges
At WHC LAB, we prioritize the quality and freshness of our food products; if your order does not meet our high standards, you may request a return or exchange within 14 days of delivery. Due to the perishable nature of our inventory, items must be unopened and in their original packaging to qualify.
Initiate Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Authorization Number.
Prepare Package
Safely pack the unopened food items in their original shipping box, ensuring all seals are intact and the authorization number is clearly marked.
Ship Items
Send your package to our quality control facility using a tracked shipping method to ensure safe arrival and processing.
Inspection & Refund
Once our lab verifies the product condition, we will process your refund or dispatch a replacement within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing